The following list defines Maintenance Emergencies:
- Gas Leaks - gas leaks will be evidenced by a gas odor. All calls of this ttype are considered emergencies.
- Power Outage - Considered an emergency when there is loss of electrical power to an entire building or complete loss of power in an apartment, house, or residence hall room. Emergency Housing Maintenance will not respond to calls for individual lights(i.e., burned out light bulbs).
- Loss of Water - Loss of water, including hot water, to an entire residence hall, apartment complex, or house is considered an emergency.
- Water Leaks - Considered an emergency only when the leak cannot be controlled by utilizing a pail, pan, etc. to catch the water. Leaking/dripping faucets are not considered an emergency.
- Sewer Line Blocked - Considered an emergency only when a toilet or shower is blocked. Housing Maintenance will not respond to an emergency call for sinks or bathtubs that will not drain.
- Roof Leaks - Not normally considered an emergency as roofs cannot be repaired while wet. In cases of extreme leaks, the Housing maintenance staff may investigate on an emergency basis. Residents should place buckets or pots under the leak to protect the residence from further damage.
- Lock Outs and Broken locks - Residents should contact the Apartment Manager or Residence Hall Office if locked out. Broken or damaged locks will be considered an emergency only when the resident does not have access to the residence or cannot secure the residence to leave.
- Door Security - Considered an emergency only when the resident does not have access to the residence or cannot secure the residence to leave.
- Door security - Considered an emergency if one or more exterior doors will not lock or unlock.
- Broken Windows - considered an emergency only when it affects the safety or security of occupants or could cause damage to the structure.
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